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These terms and conditions are set in place to protect both you the Consumer and us the Supplier. |
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| 1. |
Before you buy |
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We are aware that many of our customers know exactly what they want and have no difficulty in making their decision however if you have any concerns about your expectations of equipment capabilities or compatibility issues with existing equipment, please e-mail us (sales@broadcasting-supplies.com) for clarification. We are delighted to be of service to you and want you to be entirely happy with your purchase. |
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| 2. |
Order Acknowledgement |
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When you place an order with us you will automatically receive an order acknowledgement via e-mail. The status of you order can be viewed on your unique account which is created the first time you order from us. |
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Stock Status |
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Most of the items in our on-line shop are in stock. In the event that the item(s) you require are temporary out of stock, you won't be able to check out unless the quantity of products is altered, and you can also send us e-mail about your request and we will notify you by e-mail within 24 hours with an expected delivery date. |
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| 4. |
Contract and Law |
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When making purchases through this on-line shopping facility you are entering a legally binding contract which is governed by Canadian law. |
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| 5. |
Custom and Tariff |
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Broadcasting-supplies are not responsible for any cross border tariff and charges by your custom. |
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| 6. |
Refund Policy |
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If you change your mind after receipt of your order and wish to cancel, you must notify us in writing within 8 working days of receipt of the goods, by e-mail to support@broadcasting-supplies.com , or by fax on 1-905-804-8802.
We will issue you RMA number by e-mail or fax give you details of where to the goods should be sent. Items must be returned as new (unused) in their original packaging with all supplied contents included (accessories, manuals, cables etc). All items removed from original packaging for examination must be handled with care and replaced in the manufacturers packaging as they were when received. This must then be suitably packed (either in a separate carton or in protective paper) to avoid transit damage and to protect the manufacturers packaging. The insured cost of return postage will be your responsibility. It is recommended that a recorded delivery service is used. 10% service charge will be deducted from the full refund and the refunds will be made within 30 days of when we receive your notice of cancellation. We are however usually able to issue refunds within 72 hours for items returned to our warehouse.
We regret that unless items are certified as faulty, refunds cannot be made in the following circumstances:
- the item has been opened and used
- missing accessories
- any product security seal opened or removed
This clause applies to Consumer sales only. It does not apply to business transactions.
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